Return & Exchange Policy

• i.
  Request Window: Return or exchange requests must be raised within 7 days of delivery.
• ii.
  Product Condition: Products must be unused, unworn, unwashed, unaltered, with all original tags, original packaging, complimentary items (if any), and the security seal intact.
• iii.
  Shipping & Prepaid Policy: Shipping charges (if any) are non-refundable. Note: ZICLURO operates on a 100% secure prepaid basis via Razorpay (UPI, Cards, NetBanking, Wallets).
• iv.
  Initiating a Request: To initiate a return or size exchange request, click here to open our Consignment & Returns Concierge or navigate to Footer → Track Consignment / Easy Returns.
• v.
  Immediate Inspection: Please inspect your order immediately upon delivery. Any defective, damaged, incorrect, or missing product must be reported within 24 hours of delivery along with clear photographs or unboxing videos, failing which the claim may not be accepted.
• vi.
  Quality Inspection (QC): All returned items undergo a rigorous quality check (QC) at our New Delhi atelier before approval.
• vii.
  Single Exchange/Return Limit: Only one exchange or return per order is permitted.
• viii.
  Ineligible Items: Accessories, gifts, gift cards, promotional items, and sale or discounted items are not eligible for return. Sale or discounted items are eligible only for a one-time exchange, subject to stock and leather availability.
• ix.
  Free Size Exchanges: Approved exchanges are free of charge. Replacement products are dispatched as soon as they are crafted by our master tailors.
• x.
  Refund Options:

  • a. ZICLURO Store Credit (Lifetime Validity): Free, processed in 4–7 business days.

  • b. Original Payment Method (Razorpay): 5% handling/restocking fee, processed in 8–15 business days directly back to your original payment source (UPI, Card, NetBanking).
• xi.
  Custom Orders: Custom and bespoke orders tailored to client-specified dimensions are non-returnable and non-refundable under all circumstances.

Return & Exchange Process

Additional Atelier Information

• Quality Check Rejections: Returns failing QC (showing signs of use, wear, washing, alteration, odour, stains, perfume, or damage) will be shipped back to the client.
• Missing Packaging or Broken Security Seal: Items returned without original tags, original packaging, or with a broken security seal may be rejected or, where accepted at ZICLURO's sole discretion, shall only be eligible for store credit.
• Handcrafted Tolerances: Measurements of handcrafted products may vary by approximately ±1 inch (±2.5 cm) and shall not be considered manufacturing defects.
• Bank Details: Incorrect bank details or failure to share bank details within 20 days will result in store credit issuance.
• Custom Garments: Custom products cannot be returned/exchanged under any circumstances.
• Reverse Pickup Attempts & Self-Shipping Address: Reverse pickup is attempted twice. If unsuccessful, the customer must ship the item to our workshop address:
  ZICLURO Atelier Returns Department
  D.D.A Flats, A22/169, opp. Inderlok Police Chowki, Inderlok, Delhi, 110035, India
  Phone / WhatsApp: +91 97173 31186 • Email: support@zicluro.com
  Customers choosing to self-ship are responsible for ensuring the parcel is securely packed and reaches our warehouse safely. We recommend using a trackable shipping service.
• Unauthorized Returns: Products returned without prior approval or without an authorized return request may be refused and returned to sender.

Sale Terms & Conditions & Return Policy

The below terms and conditions are applicable whenever we run a sale on some or all products:

1. Free Exchange Applicable, No Returns: Sale or discounted products are eligible for one free size exchange only and are not eligible for return or monetary refund under any circumstances. — Initiate an exchange request here → and our team will assist you on the same.
2. Clubbing of Offers Not Valid: Offers like free accessories, promotional items, or freebies are not available with sale items. ZICLURO reserves the right to end or modify any sale, promotion, or offer at any time without prior notice.

For further details view our Terms & Conditions.